SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A very decent backpack carrier. The mesh of the main compartment is visible from the inside, allowing the pet to understand what is happening around it. I specifically chose the largest one so that my bun could hide inside and lie comfortably in a bun shape. I immediately duplicated the seam at the straps to avoid any excess in the future. Regardless of the size, it is unlikely to withstand a very heavy dog for long. I have a Chinese fluffy cat that weighs about 6 kg; you can feel the weight, but it sits confidently. Of course, this is the most budget-friendly option; the backpack itself is not anatomically designed, but it does the job, and you can comfortably walk with a dog inside for up to an hour. I had to shorten the straps a bit to fit, but now my little one is very comfortable!
The bag is of high quality, well-sewn, the color is very bright and rich, which I was pleased with. There was a slight synthetic smell that quickly dissipated. The dog didn't understand what was happening at first but didn't try to escape; then it settled down and didn't want to come out. I had to pull it out of the bag with some difficulty. We'll just lie there and that's it. Our miniature dachshund fits well in the bag, there are additional pockets for small items and a water bottle. We are ready for the trip and very happy with the purchase. Everything arrived on time, thanks to the seller and the manufacturer who solved many of our problems. I recommend it for purchase.
Backpack with internal hook for small to medium-sized dogs (size L) Good zippers and shoulder straps Comfortable front zip pocket Size L is ideal for dogs weighing 5-7 kg
The backpack is very good, just right for my dog. I have a Korean poodle, it's comfortable and sturdy, making it easy to transport him comfortably.
The second one I bought is size M, perfect for a bichon.
Super cute. Put my shalom in here and carried her around. I might put something in to make it a bit more comfortable on the bottom though.
Received on time and as expected, good quality for the price.
The backpack arrived very quickly, it is well-made and fits my 4kg spitz perfectly. Plus, it's already used to this type of bag, making it perfect for bike rides. Thank you to the seller, I recommend it.
It was too small for my six-kilogram Pekingese dog, but it seemed to be of good quality. I returned it without any problems.
Nice backpack. The large size is quite large.
fits well. the chihuahua sits nicely in it. it weighs 2 kilograms and can lie down or sit on its butt, and its head sticks out well.
Excellent purchase! The backpack is sturdy and comfortable, ideal for the weight of a pug. The ventilation is perfect and the adjustable straps make it easy to carry without tiring the back. My dog loves looking at everything. The shipping was fast and the material is of great quality. Highly recommended!
It’s nice i got it to small so it runs small i got it for my dogs weight but was still too small.
Very fast shipping. bag looks well made. my dog loves it. so much so that she went to sit on in when i left if on the floor, as if asking me to put her in it. lol thank you, seller!
Great. It is something that we had wanted for our dog yorkie she travels very happy with it.
It's big and looks great 😁 for small dogs, spacious inside and multiple pockets to carry keys and wallet, I'm very happy to have ordered it.
Good material, what I was looking for.