SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good. It collects at least 90% of the dust and sand that the cat takes on its paws when leaving the litter box. Now I don't have little stones all over the house.
Very useful for catching cat litter, this is the third one I've bought.
Perfect for not stepping on litter box stones all the time, it retains the litter that falls out. I like it and recommend it.
The order arrived in 1 week. I liked it because it is firm and durable, just as described in the product description. My cat loved it, and so did I. Price-quality ratio ✅
Fast delivery, very convenient mat, now there is no sand scattered all over the area, everything stays on the mat. The only thing is that I should have taken a slightly larger size, but even the small one does its job well. I recommend this product.
good rug
Smaller than expected but thats on me. Good quality esp for price
It fits perfectly inside their furniture litter box enclosure so i'm very happy. I wanted a larger one than the one they just had since it definitely didn't cover much ground within the space. Plus it looks so nice, it does have a somewhat chemical smell to it at first pulling it out but it's fine
Excellent product. Perfect. It effectively collects the sand stuck to the cat's paws.
Excellent solution to solve the problem of scattered sand at the exit of the toilet. Reasonable material and quite fast delivery (one week instead of two weeks).
very useful, the sand stays in the mesh
Very useful mat! Recommend for pet owners
The size is as indicated at the time of placing the order. I don't understand those who say it's too small. Have you read the options before placing the order? I don't think so. For the rest, it is just what it is. Without further ado.
It looks cool, we'll see how it performs.
This is the second one I've bought; the first one was smaller but since we bought another larger litter box, I needed another one. A great item.
the rug is great, I liked it, both the cats and I appreciated it. it really works as stated, thank you to the seller for the quality product.
Do the job, pay attention to the dimensions.