SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent, my cat was fascinated by it.
1 cat loves it and the other 1 is terrified of it. sometimes it randomly turns off in the middle of my cat playing with it idk what thats about but still a great toy
I wish i have a photo but my dogs loved it so much it’s everywhere! battery is amazing, have had it over a week and it still works great!
Exactly as described. works fine. cat loves it.
Good quality; fast delivery. Very satisfied with the purchase. Recommended.
My cat finds it entertaining. just doesn't hold a charge long.
My cat loves this thing, so does the kiddos and so do i, it's very entertaining and very interesting to watch it roll around and it's adorable to see my cat play with it, highly recommend. i will definitely be ordering more.
Cats loved it /
My kitten loves it, was kinda freaked out by it at first but after like 5mins of watching it shes now chasing it around the house. It wiggles its way out of corners etc too so it's perfect. Thank you.
I wanted to see if my sister's cat would be interested in this particular cat toy. So far, the cat loves it a lot as it moves across the floor.
These are the best. My kittens love them.
They love it.
Great item!
Best cat toy ever. Sy loves it so much that he brings it to me when it shuts down or needs a charge, haha.
It is great
Immediate 5 stars. I have an orange cat. As soon as these were turned on and out of the box, the orange cat was on it. Just for the comedy i pulled out a second one and turned it on too. My orange cat is now attacking them both with a lustful joy. Admittedly, they are a little bit loud- so these will have to be located before bed- but i can already tell you that this is hours of unsupervised entertainment for crazy orange cat madness. A little bit of electrical tape around the plastic will soften the sounds against the hardwood floor. Unfortunately, they are a little bit too big to fit in the cat mouth, but once he gets a hold of the string, he’s going to carry it around the house, just like everything else. I also loved that there was immediate tracking through canada post, and that this item shipped very fast. I am thoroughly pleased with my purchase. So is the cat.
The craftsmanship is stunning, and the details are even better in person. It arrived quickly, packaged securely, and exceeded my expectations. I’ve already received so many compliments—definitely a new favorite in my collection!