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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
It looks exactly as the pictures a little bit complicated to put onto the puppy bud. once we figure it out it fit perfect
Excellent quality, 3 kg spikes fit perfectly, fast delivery
The jumpsuit is cool, but size L fits like M, so unfortunately it turned out to be too small for us.
Good jeans, but for a chubby dog: they are too wide for mine, but can be worn thanks to the straps. I recommend it! Thank you to the seller!
These are so cute. I wasnr sure if the pants would fit my biggest dog so only ordered one xxl so i could try it on both the 17 and really lonf 22 lb dog. It did fit the largest but barely so will order another pair but wont dry then if i wash them. The large ans xxl are perfect for the two smaller dogs. The overalls look cutr both with a shirt tucked in undet the overalls or puttint a shirt over then to make them look more like traditional blue jeans. They are fairly thin material for jeans. I expected them to be thcker but they arent paper thin either quality is just okay. As far as measurements the dog wearing the large shirt is 13 inches log from the base of her neck to base of her tail, 16 inched around her waist and 10 inches around her neck, my 17 lb dog in the purple shirt is 16 in long with a 20 in waist and a 13 in neck. The white dog (pink shirt) is the biggest at 22 lbs, long and skinny. Shes 19 in long, 20 in around the waist and has a 13 in neck. I would recommend these.