We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
I like it because it's gentle on my dogs.
Absolutely the cutest! so warm inside and true to fit i ordered a medium and its perfect! i will order more again soon!.
I bought a size larger because he's a puppy. The L size was a bit big for a 4-month-old Jack Russell (3.8 kg). The outfit is beautiful and very warm. I recommend it!
Very nice sweater for my 3kg little dog, a bit warm for now... it's a little big, I hope she'll fit into it this fall!? I recommend it, it's of very good quality. Great!
Good material, very warm. My dog weighs 6kg and I ordered size XL.
Beautiful! Thick, soft, and warm for my chihuahuas that weigh 1 kilo and 1/2. I have bought many brands and models for them, but these are the best. I recommend them 100% for small and skinny chihuahuas.
very nice sweaters
I bought size P and it fit perfectly on my two-kilo poodle. Excellent quality and very warm!!!
Cute but small. Size l is small in my 14 lb shih tzu.
Very nice, thick material xs is too big for my chihuahua puppy but she will grow into it
Thick and cute
Good quality
My Dachshund has a chest circumference of 42cm and a length of 40cm from the end of the neck to the start of the tail. I ordered size XL and it was oversized, but I found it great because he will still grow. The pineapple color came orange instead of yellow as shown in the advertisement, but that didn't bother me. Regarding the quality of the clothing, it's very good quality for the price, the stitching is excellent, I recommend it.
It arrived in two weeks to Mexico 🇲🇽, I loved it, and so did Lucas. The fabric is good and warm inside, not thin but not too thick either. I ordered size M, I would order again :)
Delivery is very fast, 10 days. It fits perfectly on a dog up to 4 kg. The quality is excellent for its price.
I took size XL for a puppy of an English Spaniel (girl). The puppy is 5 months old, weighing 7.900 kg. It fits perfectly, with a little room to grow.
Fits good, warm
Item is just as pictured, no flaws, soft inside material. Fits perfectly.
Excellent quality and warm only issue that doesn't require a tissue is that the pineapples are not yellow like a bright standard yellow, they are like a peach yellow. First world problem i know, otherwise size is on par with chart and my puppies love these as they are comfy and warm, thank you xx
Purchases for new puppy. Soft, snuggly, well made. Packed well and shipped quickly.