SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Thought it’d be too small for my adult cat, but it’s adjustable and fits her perfectly.
Cat looks adorable and fits his fat neck.
It’s so cute and it’s super adjustable and it is very well-made
These bells are loud i can hear my cats from 6 rooms away
Fits perfect around my adult kitties had ordered some other collars from a different person or company and they were designed for what i can tell kittens but these are amazing love the little bell fully adjustable to all four of my cats
Well made, and pretty
So cute 😍 Had to remove the bell though she hated it
Thank you
Great price!
Cute thank y’all
Got for my black kitty synyster, he likes to get into mischeif, so the bell really helps! Also, it is surprisingly very hard to break off the collar, which is great for keeping it on your kitty! Needless to say, this collar is great and also shipped incredibly fast!
Cute! Looks like the picture and feels decent quality
It's perfect and fits like a glove. I love it 🥰 ✨
Fits my 1 year old cat, great product
My kittens look so pretty
Cute collar
very nice little necklace It is very pretty and conforms to the description. Good size and the clasp seems to be of good quality.
It’s very cute pretty much as expected the tiny bell did get ripped off by her but not a problem with the product
I love
Super cute collar! I use it on my cabbage patch dog. Looks adorable great quality!
Sooooooo much better than the dollar store! I bought 3 for all my black cats. The little bell made them crazy for a day, but thats it. I love that i can hear them. The clasp is an easy break away. Might be a little to easy but time will yell. Pretty. Solid. Fits a 8 week kitten and a fat grandma and allll in between. Leash can hook up to it but i don't think they will hold up on a hard jerk. Really happy. They are outdoor cats in the suberbs and i want people to know that they belong to someone.
Just as pictured. Bell was super easy to remove
Absolutely perfect! My little prim rose loves it and was excited to put on her new “necklace”
So so so cute and totally worth the money
It's really cute and seems like a good quality collar. It's adjustable, and the clasp is strong.