SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
That's simply amazing! My cat loves this backpack very much.
a little smaller than I thought but it's very cute it's not suitable for a huge cat but more between small and medium if there's a size up it's better to take it it's not as deep as I thought
I actually bought it for my lovebird and it works well for me.
I found it spectacular. Whenever I put my cat in the conventional carrier, he would cry because he didn't like being so confined. I bought this case to take it to the vet and it was perfect because it has complete visibility for the 🐱 . It is true that the base does not stay completely fixed as it does not have velcro, but it makes the base "thicker," just where the cat sits, but I put a small blanket on it and it was perfect. Honestly, it was a hit carrying it in this briefcase. Furthermore, carrying it on the back instead of the side like the one I had before makes it much more comfortable. Of course, it's not super spacious, but it's better than a conventional suitcase. Ideal for moving it from one place to another, not for going on a long walk with it, obviously. I highly recommend it.
Excellent product, just as described by the seller's store. It arrived in perfect condition, without any damage, well packaged, and took very little time to arrive. For all these reasons, I happily recommend the seller and their product.
Satisfied with the backpack, I liked it a lot and it arrived quickly, thank you 🫂
Good Product. The Cat fits perfectly inside the backpack.
I loved it! It arrived perfectly fine. Well-packaged. Very durable, it's the exact size for an adult cat. My cat loved it. (I even left the side of the bag open at home for her to get used to it, my cat likes to sleep in the bag by herself.)
cute plastic bag for your cat, it shouldn't be too big but it is well-made and fits a normal cat.
Really happy from this bag. But you need to have a small cat. More than 4 kg, will be uncofortable for the cat.
a marvel at this price my little dog feels comfortable and safe in it so much that it sometimes sleeps in it
First of all. It was my first time using the AliExpress app and I was quite skeptical, but still... ♡ The delivery was made on time, and the packaging was really neat. There's no worry at all either from the appearance or when you actually try it. Haha. The baby is so comfortable and likes it too haha. It feels like we're already close.
Perfect
Perfect reception, tried immediately and already adopted. Conforms to the description
Very good backpack, seems relatively sturdy and practical, my cat fits comfortably in it and it's less bulky than a crate.
The cats really like it, now they can go for walks.
Very beautiful in terms of size and comfort for the pet.
This is the second bag in case of evacuation of pets due to rocket attacks, satisfied with the quality, hope to use it only in peacetime.