SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Exactly how i pictured it, its great. thank you :)
Linda, the name and phone number were engraved on the collar. The material is super durable!
It is very nice and of good quality, it arrived within the stipulated time. It fit my puppy perfectly.
Wow... I am very, very satisfied with this little corduroy collar that is personalized with my little dachshund's name. 🥰 I highly recommend this seller for their professionalism, as well as for the fast shipping of the package, which arrived before the expected date and was well packaged. 👍 🙏 🙏 🙏
Good product, meets expectations ✨
Beautiful and of good quality!! It took 9 days to arrive in Chile!!
The collar is simply adorable! Very beautifully and high-quality made 💓
The collar is simply adorable and fits our girl perfectly. The quality is excellent and it's absolutely worth the money. I recommend it 👍
Excellent collar, fully matches the description and photos.
Very beautiful high quality extremely cute
Super, very beautiful and glamorous, the name was done in Russian as I requested 🥹 I was afraid it wouldn't fit a 11 kg pug, but it fit perfectly, I even had to make it a little smaller 👍👍 you can get it for a larger dog too
It’s so cute i can’t wait to give it to my daughter for her cute little doggy
Excellent material same as picture
Gorgeous, somehow cool, the bow is adorable. The engraving is clear. Beautiful color.
Very good, this is the first one I've ordered; I ordered another one, I hope it comes well too.
Love it on dogs
Excellent quality and very beautiful!
It’s absolutely adorable! And it was cheaper than going to walmart to buy a collar for your precious fur baby! I had this made for my daughters dog ada, and they personalized it also and i paid less then 10$
It's perfect.
Thank you very much to the seller. The colar is magnificent. The custom name and phone are correct, the color so perfect.
Excellent product, super fast delivery, and I will definitely order another one ☺️
Perfect! Beautiful! Fits my shiba inu perfectly! She look so cute!
I loved it, it's a bit thinner than I thought but cute, it's detachable.
My favorite part of my order is that it is magnificent; I didn't expect such good quality and it's so cute. The engraving is just perfect. We'll see over time if it holds up, but it's really well made. The bow can be removed. I highly recommend it; don't hesitate at all. It's so cute when worn.
Just as described, excellent material, looks beautiful and my dog loves it more.