We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
It's sturdier than I expected, and there's no problem even with my approximately 5kg cat sitting on it. I don't know about its long-term durability, but I bought it for about half the price of similar products sold at Nitori, so I won't worry about that. The outer frame had shelves and a top panel embedded in it, and the two ends were fixed with a string, but since the string seemed like it might loosen or the cat might chew on it, I used zip ties to fix it, and it closed securely.
A 5 out of 5 for sure. My cats love this place and the quality is very good. It took a long time to arrive, but I forgive it because I really love it.
Easy to assembly great size cats live in it
Very light, durable, washable on top, serves as a scratching post and very nice, recommended purchase, arrived on time
Very nice, sturdy structure, I expected it to be taller, but it's my fault for not reading the measurements properly, my 5 cats will compete to get in there. 🤣 Delivery time was 44 days, but I knew that if it wasn't a choice product, the delivery would take longer. Anyway, I'm happy with the purchase.
It is quite good , a bit light , i might have to glue it to heavier base . Cats kept jumping into ot while i assembled it it might have something sprayed on it to attract the cats . They wdnt crazy about it . Everything deemed oversize is slow shipping
And arrived in good condition. It's a bit difficult to assemble but it's sturdy. The cats are happy. Thank you.
It's okay for that price. However, if your cat is very large (approximately 7kg), the top part may not be able to support its weight.
Incredible, the best... I love it and it was easy to assemble, I recommend it 100000000%!
Cat really loves it, the only way to make it better would be if it had internal pathway holes to move from level to level, otherwise it's actually really great and high value for money. cat felt so cosy and secure at first she didn't realize there was more to it than the bottom compartment, but when she found the "penthouse" compartment, she just blissed right out toying with the hanging toy , really just so cute. definitely your cat would really love this cat condo.
My cats love it. I zip-tied the back and it seems pretty sturdy. The shelves, if properly fitted, can hold 5+ kg. The material seems to be of excellent quality. Easy to assemble, although it does require a bit of strength. Very happy with my purchase.
Easy to assemble, my cats are delighted and it holds the weight well. It took a month to arrive.
My kittens absolutely loved it, and i improved on the cat toy that was included as shown in my photos! I do recommend this cat tower for the safety of my cats it is made with quality materials.
When the package came, my cats were constantly checking it out. Since i put it together, they've been taking turns on each level. It's great
Shipping was about average to below average, about a month timetable. Arrived intact, no damage. It's rigid which is good, but can be difficult to assemble if you do not have strong fingers. Once set up, it's great. Except for the cat toy, destroyed within 5 minutes by my girls. But, overall, worth the buy.
Shipping a bit slow but excellent product! When I don't see the cat around, I'm 100% sure it's inside!