We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Love this 😀 so easy to take the cat out on trips. good quality.
Kitten hasn't used it yet but has explored it. good height when wearing at the front or back and good size for an older kitten. bought because the kitten likes to be close to me when travelling with me and i wanted something secure to achieve that.
Excellent product, the bag is beautiful and my cat loved it.
As shown in the photo, very practical and comfortable, I recommend it.
Very comfortable to wear, safe, and my cat loved it.
It's perfect and very spacious!! I loved it!
Fast delivery, packed well. Very spacious bag, zippers all worked. Haven't tested it with cat yet but looks will fit
It arrived very quickly and is easy to assemble, I really like it! I recommend it.
This is the second one I've bought, they are very firm, secure, and durable. A 6-kilogram cat fits comfortably. I will buy again when necessary.
Very good quality. Everything corresponds to the photo and the seller's specifications. I recommend it. Thank you.
Excellent carrier, very cute and made of good material, beautiful color just like in the photo, recommended.
very good backpack, can be used as a carrier perfectly
Perfect product just like in the photo. The cats are comfortable in it, it's not small, the materials seem simple, we'll see if it can hold the weight. So first impression is very nice.
Item true to the description and images, fulfills its purpose. Good value for money, fast shipping.
I just picked up the backpack and it's great. Very satisfied with the purchase, not so much with the delivery company EcoScooting... very, very unfortunate delivery service and customer care.
Absolutely love that it zips down flat. It's cute sturdy
The color seen in the photo is pretty, so I bought it at a slightly higher price. But the white color looks prettier. I don't want luxury at this price. It's exactly worth the price. I plan to use it when going to the hospital with my kitten. I made a purchase. One of the reasons I chose it is because it has pockets. I think it will be comfortable^^
Very satisfied with the product, just as seen in the photo, it arrived before the expected date. I recommend it.