SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
As advertised
Very nice
Came a day early, looks great
Fast shipping and the item has very good quality for the price. The printing is okay for the price but not the best. The collar is comfortable and without the bell it's better for the cat.
Great collar and flawless engraving. The cat won't hang on it because it comes off with a strong tug.
Great quality engraving and fast delivery about 7 days, would highly recommend as it was affordable - the collar itself is also as describe
Collar looks sturdy, engraved as asked but not the most legible on the black. don't know if the engraving will stand the test of time but my cats always lose then quickly so it is ok. very good price/quality. shipped very quickly
It very cutesy for my cat but i don’t know how to put the name thing on it
ty
Its cute, cat doesnt mind it. Snaps open when you pull a bit on it, so safe for exploring. Only thing i found out was that a thread was already coming loose, but didnt bother me too much yet.
Live the color name plate was perfect .
The printing is the same as i put and its not too tight
Great 👍🏼 Thank you!
It looks like the pictures but fell apart quickly. The reflective tape started to peel and the collar fibers started to fray.
It's excellent, simply perfect, I recommend it 1000%. 😍😍😍
Cat has it on and i love it
Good quality material
Cute
So cute and stunning
Love this collar very cute and high quality!if your looking for a cheap quality gift this is perfect for your furry friends!
Love it it looks rlly good
Perfect collar as per the photo, bright color, the engraving is also perfect and clear, the metal tag is shipped together with a silicone hook that you will then insert into the collar. The safety latch opens well when forced. I recommend not using symbols because I had put the stars. ⛤ ⛤ at the beginning and end of the name and instead they put 2 little squares. My Kiri loved it! ! I also recommend removing the bell as it is a major source of stress for mice. Cats have developed hearing, having a constant noise in their ears is terrible for them, especially if the cat is outside the house, it can distract them from avoiding dangers so DO NOT PUT THE BELL ON YOUR CAT'S COLLAR. ❤ 🩹
My package was delivered to the wrong place and i still haven’t received it but i’m sure that it was amazing! !
Very nice, well engraved and easy to put on although the strap it comes with doesn't fit haha It doesn't matter, I can put it in any other place.
My cat loved it.