SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Simple as. works well!! about the size of a soda can, so covering the carpet of an entire room is effort intensive. but if you’re yearning to live out your childhood dreams of mowing the lawn with scissors, this is that same thrill.
The "brush" arrived on time, neatly packaged, everything looks good. Haven't tested it yet.
Anti-lint and anti-dog hair brush. It allows you to clean clothes, car mats, sofa tops, blankets, etc. To remove the hair that has fallen off my dog, I use a brush that catches the hair that has detached from the coat, and then I press a button that gathers them together and returns them to me in the form of a small clump that I then put in the dustbin.
I bought this brush to gently remove lint and clumps from my wool coat - it handled this task perfectly. The delivery was quite fast (11 days), and it was packed securely, so nothing in the package was damaged. I got this brush to gently remove lint from my woolen coat, and it did a great job. It arrived quite quickly (in 11 days) along with other items I ordered and was neatly packaged, so nothing got damaged along the way.
Arrived, thank you!
Effective for dog hair on the carpet
Very effective at removing pet hair and does not damage fabrics.
Excellent, I used it on a sofa cushion that apparently had no hair on it, and it removed a lot of hair. I was amazed at how well it works.
Amazing product! I have 2 cats that have white fur that love a specific couch and no matter how many times i use a lint roller the hair wouldn’t budge but i tried this and instantly removed a big chunk of hair!
Works even better than expected! We have a large fluffy dog, three cats and carpeted floors, so this tool is an amazing help in cleaning those carpets and our sofa. So far, it's the best pet hair removing tool we've found in years.
No more trouble with cats he is on blanket
Super easy to use. Thoroughly cleans carpets from dog hair and dirt.
Good product. Removes dog hair. But also scratches the floor/carpet/felt.
Works well removes pet hair from materials only thing you have to angle it correctly
Works well
It seems to be working well, at least according to some test brushing/shaving i've done on old sweatpants. It removed the lint easily without damaging the clothes.
Work's as advertised
It seems excellent to me and fulfills its function, I hope it is durable. It's lightweight and practical, I will buy another one.
Before this, I bought plastic ones, but after cleaning the carpet for a long time, calluses appear on my hands. This one is much more convenient and fully fulfills its functions.
The best thing for cleaning fur. I've been using it for a month. It leaves some lint on the underwear. You need to adjust so as not to make them.