SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very well, my cat immediately adopted it.
As described. The quality and price are excellent. I recommend this store.
Ugh my cats love this thing its a very good little tunnel
Haha my cats love the cat tunnel :) it is not too big or too small, but they play inside and outside the cat tunnel :) thank you
Great quality for great price! Second time ordering my cat is in love
Very good value for money.
My cat loved it, highly recommended.
My cats are adapting. But the older one loved it! Played so much that he fainted from exhaustion 🤗
1. It arrived 4 days earlier than the specified delivery date. 2. The packaging is intact and undamaged. 3. The tunnel fully corresponds to the stated dimensions. 4. Based on usage experience: it's perfect for kittens. For adult cats, this branch for independent play is not suitable (too small), so I advise ordering a tee and at least 1-2 more tunnels for additional play and normal interaction. 6. I did not contact the seller - there was no need.
It's great!!! Very cool, my cats haven't interacted with it yet but it's a matter of time. It's a bit wrinkled but I imagine that since it was folded, it arrived quite quickly too.
Great
It's big, foldable, and my cats love it.
Very good quality for the price, I bought it for a rabbit and it enjoys getting in and out. It has two side openings, which it uses to look around. I will surely buy another one.
There were some loose stitches in places, but other than that there were no particular issues and the cat is playing hide-and-seek with it.
The kitten, just under 2 months old, is delighted. A complete success.
Very cute, just like the image. My cat loves it.
Excellent! My cat loves to play in the tunnel. Furthermore, it arrived very quickly within the estimated date, recommended.
My cat loves it.
Our cat likes it. I have already purchased and used it before, and I will buy two more to give the cat some space to play.