SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Delivery to the Ukrposhta branch took a little over 2 weeks as part of a consolidated package. The mice are cute, the cat appreciated them with a satisfied purr. Appearance matches the seller's description. I recommend the store and the seller.
My cat loves these little mice. He's dedicated to hunting them and pulling out their tails 😸
Very high-quality mice, with catnip sewn inside. My cat immediately appreciated them. He takes it in his paws, runs around, throws it up in the air, and makes noises at them. I recommend this product.
My cat has a million toys, but these mice are his favorites. He carries them around, throws them, chases them, slips them under the furniture and pulls them out. He can play with the mouse by himself for up to half an hour. I recommend it.
I'm already buying a second batch. The cat got the first one somewhere and I can't find it. It's constantly being played with.
Good
Fast delivery to Ukraine in 2 weeks. Wonderful mice! The cat who constantly carries around and plays with them. I smeared one with valerian - he tore it apart like trash :-)). Thank you!!! Successful sales!
The cat toys are excellent. The cat is delighted with them, playing and tossing them like a child. And I am delighted too. I recommend the product; the price is reasonable and I recommend the seller.
My kitten loved these! !
Good price for $1 and change... cat goes crazy for them. They go fast when he hits them. But they do get stuck under furniture, i have to retrieve them for him all the time.
The mice started working from the first second; the cat has been actively playing with it for a week now, and nothing has broken. Very high quality. It arrived quickly. Thanks to the seller. I recommend.
In our store, one piece costs 50 UAH, but here 7 pieces for 50. The cat is simply delighted, barely picked it up to take a photo.
My cat plays with these mice so often and tears them apart that I have to constantly buy more.
Cute mice that I'm very pleased with. Been running around playing with them for an hour now, fast delivery, highly recommend!!!!! !
Great! The cat is delighted! Recommend
A set of cute rodents. High-quality sewing. Cons: do not contain bells, lack noses. The cat said it's okay to buy, recommends.
My cats are very happy with the cat toy mouse thanks so much i will buy again
My cats love it for its size because it's easy to carry in their pouch, but also to throw around and not too small for playing with. Various material structures. They look solid. For now, used intensively without damage.
My little cat loves them, these mice are her number one toy for her whole life and she's already 9 years old.