We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
It's functional for my kitten, but it doesn't come with the volume as described in the photos, and the ball it came with didn't stay attached for even a day, but I hope it stays attached to the wall for a long time so my kitten can enjoy it.
The product was fine and my cat immediately played with it
Was expecting this to be solid, but it was folded in half. comes with velcro on back so can be stuck to any furniture
It sticks easily and is resistant to scratches!!
The animal is very entertained and no longer scratches the sofa, I recommend it.
It turned out to be a bit smaller than I expected.
My cat likes it so i'm happy.
It arrived in good condition, although in my case I couldn't use it, as I thought it came with a hard piece underneath to be able to place it somewhere. But I discussed it with Aliexpress and we resolved it. The product seems to be of good quality. It's made of sisal. If you have a place to put it, I recommend it. 👍👍👍😉😉😉
It is beneficial for rabbits to bite and grind their claws.
Super
Meets expectations
It's small but nice...
A bit small, I've put it on the door and it sticks well; so far it's holding up.
The cat likes it; it's easy to attach.
It does its job
It's AMAZING. My little cat is already scratching it. GREAT 👍🏻 👍🏻 👍🏻
Ok!
item as described in the photo
Very expensive for such a simple product. It's insanely more economical.
The delivery was very fast. I ordered the scraper on March 9th with an estimated delivery date of March 23rd, but the item arrived on March 19th, which is 4 days earlier than the expected date.