SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
At first, it didn't show any interest, but gradually started playing with it. I recommend this. I wonder if it turns off the power if you don't touch it? If that's the case, it's perfect. If the cat starts moving when it's touched, I can feel at ease even when I'm away from home.
The box was very dented, but everything was intact. I put it on charge. Made of good plastic. Spare mouse and string. Charging cable. After charging, we will install it. I'm satisfied with the purchase. Especially the cats tried to steal the mouse! Request to the seller - improve the packaging. I recommend it.
he loves it ❤️🐱
My cat loves it❤️❤️❤️ he has a lot of fun playing with it and it looks safe.
I haven't tried it yet, but it looks of very good quality.
Excellent. It works perfectly.
I highly recommend it (if that word exists). My cat really enjoys it!
This toy is wonderful!!! its jigs the cat lure exactly how i would do it. also comes with a play break function so the toy can stop after certain time to give the cat a break. the lure (i think its a mice) is quite hardy.
Excellent
I give it a 10 out of 10. My cat Mango goes crazy for it and entertains himself for hours, which saves me a lot of trouble when I'm busy. The best part is that it charges via USB-C (a great feature of not having to use batteries) and you can attach it almost anywhere: tables, shelves, cabinets. It's super versatile and seems durable. It makes some noise, about a 1 out of 10 when the rope goes up and down, but in the end it's normal, it has a small motor. Personally, it doesn't bother me. Highly recommended!
Great toy and the cats absolutely love playing with it! !
Received it and the cats loved it! They stay distracted all day long, it's really great.
Good product, looks like in the photos and matches the description.
My cat loves this toy !
Impeccable, matches the description. Fast shipping and very well packaged. I recommend this store.
The installation is simple and it's not noisy, which is nice. I bought it for my lonely nursing lamb to keep it from being bored, and I think it's good.