SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
THIS IS EXACTLY WHAT I WAS LOOKING FOR
A fantastic toy that my kitten immediately adopted, I highly recommend it. There are 3 play modes and it's very easy to use, no battery needed as it recharges via USB port and the cable is included.
Cats love it!
Great toy! My cat loves it and it keeps her busy for a long time. It spins and makes gentle bird sounds. The battery lasted for several hours, but the toy can be easily recharged. Simple installation, arrived closed in a box. Highly recommended!
It operates by sensing sound or movement near the toy, which saves battery and eliminates the need for frequent charging. The cats really like it. When I'm bored, I touch it lightly and have fun playing with it. The sturdiness of the feathers may decrease, but the attached string works well. I recommend this as a cat toy.
Super fun toy for my cat; he really enjoys it. Finding a toy he genuinely liked wasn't always easy, but this one is great. I think the hide-and-catch feature is the best part. The only downside is the loud bird sounds the toy makes.
My cat loves this toy
The cats are busy. The toy attracts the cats' attention, so everything is fine.
It is the best toy for kittens that like to hunt with hidden prey. They have a lot of fun and it works very well; the battery lasts a long time. It has a motion sensor that reactivates when touched during pause time.
the cat is playing, it arrived quickly
My cat liked it a lot, and even asked me to turn it on...
At first it didn't start right away; you have to press longer when starting. But then, once it starts ❤️❤️❤️ the cats love it like no other ❤️❤️❤️
It's great, my older cats love it and they stay entertained for a good while. It's battery-powered. Although I have to keep an eye on them because if the cat is very clever, it can take out the feather or get it stuck haha.
Great toy for a cat. You need to assemble it well because the material and the drive come separately. Cats are delighted. The sounds can be a bit annoying but the kitten doesn't mind it. My wildcat highly recommends it :-D.
Excellent product
Extra! My cats love the smell! It’s a very easy-to-use game with several modes. One of my cats is quite sneaky, so she takes the time to observe the mechanism and then tries to lift the fabric 😂.
My cat is frustrated because it can't catch the feather. The bird noise bothers us lol, but for him, I don't know. A button to mute the sound would have been appreciated, as well as spare feathers just in case. Otherwise, very satisfied to see my cat, who is usually difficult, having fun.
My two cats love it, I have to order more. The toy is really great and well-made with sturdy materials. The battery lasts a long time. It's a pity that you can't turn off the sound, but otherwise only pros. I RECOMMEND!
Super happy but as a result there's no spare part for the tip just in case 😅.
I’ve had this for about a week and my cat is obsessed with it. It is a little smaller than i thought but it’s still very entertaining for the cat. There are 3 modes which i think change the speed and there are also animal squeaking sound effects that play about every 10 seconds which can get a little annoying but other than that its a really cool cat toy!