SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I love it, very nice, just like the picture. The reflector works perfectly and the tag looks very nice. This is the second time I've ordered it, because my cat lost the previous one somewhere (that means the anti-lost clip works well) 🥲
everything is good 👍🏻
Very beautiful. Thank you!
Looks good, and good quality:)
It arrived in great condition, very nice.
super fun! Name and number are noted by the seller in a private message after purchase. Looks really cool.
One of the best necklaces I've seen, I'm surprised by the quality! Also, the engraving is very good and stands out well.
One of the best necklaces, it arrived very quickly, the quality is adequate, and the engraving stands out perfectly!
Product as described and fast delivery
Super very happy
So far it looks really great!
Great, I highly recommend it.
Superior quality and unbeatable prices
It's beautiful, my little Kea is very proud of it.
I am very satisfied! The collar is wonderful and so is the seller! Unfortunately, I saw the message from the seller late that it was possible to engrave the collar with the cat's details and my phone number, but the collar had already been shipped. Today I received it, and my phone number was on the collar! I am pleasantly surprised. Thank you very much! The collar is of excellent quality! I recommend this product and the seller!
Excellent collar
The inscription is a bit faded, not very contrasting, but visible in the photo and up close. The reflective strip is real, cats are clearly visible in the dark.
beautiful collar for cats. small enough to make for kittens
Good collar, we have a cat that sometimes walks in the park, a couple of times it ran far away, we need a phone number so they can call and we can pick it up. When ordering, I simply wrote to the seller the pet's name and phone number, they replied many times with "Ok" and everything was perfectly done. I recommend.
I loved it! In fact, I ordered 2 and I liked both of them, the font is quite large and the reflector is very good, 10/10.
They are incredible, I'm going to order more. In the contact seller section, you leave the details for your necklace.
Everything is great, best regards, Sigma. Everything is great, best regards, Sigma.
Top quality and easy to put on, my cat is happy.
It's very cute, personalized, and turned out perfect.
Very pretty necklace, with reflective strips. The bell can be removed. I was able to have my cat's name and my number engraved on the necklace. Perfect!