SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This water fountain is perfect for my sadie. she loves to drink from the house and this is ideal for her. i use it outside and bring it in every night. worth the money!
Animals love this with constant flowing cold water 💧 my cats like it the best
Large volume with a window to know how much water left. the material is stainless steel and my cats love using it.
works great, excellent product
The detector is a real plus. Easy to clean. Quiet and perfect for my cat.
Good. I like it rather much. Works like a damn charm. I love the item. So do my cats.
The sensor takes a while to turn off when there is no one around, but it works very well! Very good quality of materials.
It’s a good product and works, but the sensor isn’t the best because every time my cats walk up to it, it doesn’t turn on, but when i do it turns on.
Great fountain. Arrived in perfect condition. Cats love it, dog not so much.
Very well packed! Compact, no wasting space, arrived fast and most importantly, completely silent! 100% recommend! !
Very good product, the dogs love it and the motion sensor is very useful.
Quality-price spectacular. My cats love it. Highly recommended. Very quiet.
Comes with a usb-a cable attatched to the pump and a weird extender thing, but no power adapter probably for simplicity sake. I would like to see the sides lowered/basin raised for cat comfort, but the rest of the design is great. The pump specifically is a lot better than some other fountains. I wasn't the biggest fan of the assembly process and a couple minor dents (probably shipping error) at the bottom, but those were of course not really issues. Overall, solid especially for the price.
Well done for this ultra-fast delivery!
Exactly as described works perfectly.
Exactly as described. Very quiet. The cat immediately accepted it and drank from the swan's neck. The sensor works wonderfully. After 30 seconds, the fountain turns off again if the cat stops drinking. Very fast shipping. Gladly again.
Fast delivery, good packaging, everything works perfectly. On the first day, my cat looked at this fountain with caution - it always turns on when someone is nearby (I got the version with a sensor), but then it got used to it and enjoys using it. I recommend the seller.
The waterer is good and works quietly. The bowl arrived slightly dented but that's not a problem.
Installed easily. She loves it. The sensor feature is really cool.