We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
These are better than the one i got with a set of churu treats. sturdy. honestly, fantastic. no regrets.
Well made, i can give churu mess free now
Such a simple but useful purchase! Makes carrying churu snacks cleaner now
Heavy duty and a lot bigger than expected!
The thing is way bigger than expected (i don't complain) and does exactly what it is supposed to do - help you squeeze every last bit of the cat's snack and serving it extremely easily to the cat 😻 I recommend it!
Its big and sturdy and super easy to use, definitely makes feeding treats way better and cleaner!
Very beautiful item and at a very affordable price, my cat loves to lick her meat sticks on it and this prevents her from licking the packaging which, even with cleaning, could be contaminated by rat urine when stored in a warehouse.
Bigger than expected but works good
Stormy loves her churu treats, but they can get messy! These are a great idea, and we're both eager for her to try them!
This is one of those things you never would think to look for, but when you find it, you absolutely have to have it
I am amazed with how big these are! They do proud a good amount of area for the cats to lick the treat from.
Super spoon for mousses, I recommend it to everyone. The mousse is squeezed out to the last drop.
Very big spoon i’m sure it’ll make feeding temptation tubes easier
It's a nice spoon and fits inside the cap for the food.
This little spoon thing is adorable. Very simple concept, but it works and my cat loves it for his daily snack.
So cute! The size is better then i expected, quite big
It's super useful for giving treats to my cats, perfect for getting them out whole.
Works as described! Very simple