SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Came very fast. I think it took a week total and one of those days was a holiday. It’s not ‘automatic’ more like a gravity feeder but perfect for my baby. She loves it. Water should last her a few days and food should last her a week if not more so this is perfect for us.
Very cute and pretty easy to put together holds a lot of water and food good for both of my pets
Beautiful just as shown in the picture, it's very nice and comes with a lid to measure your food. I loved it 💕
This is a very nice little combo for a pet the food actually slides through on its own with no problem. The water bottle makes it easy to refill fresh water daily. I bought this for my kitties and they love it. I would definately recommend this item. For the price, the size was as expected and the product quality is great. It's also very easy to refill.
Exactly as described. Perfect for my pup.
This is awesome! I only wish i had ordered it before we went on vacation. It sure would have saved our daughter from so much work while we were away!
Really easy to set up and use. The material is plastic and not the greatest quality but for the price that’s a given, either way it works really well! The section for the dry food technically isn’t “automatic” but i still find it helpful when feeding my kitten.
Arrived quickly, easy to assemble. My little dog is very picky about what she eats and drinks out of but she instantly liked this. Thanks for a useful feeder/ waterer combo.
My cats are happy that i got this for them
Well packed. Thank god. I have been reading the reviews and im worried about that it will arrived damage. But guess what i gor it perfectly with no damage. I will give 5 star to the seller sincei got it 100% working and no damage. The quality is ok. fair enough for the price.
It is pretty good and my cat love it
Came in a lot smaller than i thought it would. Is the same size as a water bottle but overall gets the job done, and easy to assemble
Not the best of qualities but still good enough for a cat and it needs no batteries or electricity to use so it's worth buying and works well.
Love it! Easy to set up and very cute!! Cat approve 😸 💯
At first i was disappointed because i thought it was so small but my cats love it. Since they r the bosses of my home we will keep it! I'll probably buy one more ;-)