SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
My cats love this activity toy especially when i put a few treats inside. A great product!
Thought it was bigger but my cats lived it overall. They even use it as a bed sometimes lol
This is the first toy i have bought for my cat that he absolutely loves. It’s absolutely perfect.
Easy to put together. I just put it down and kitty is already playing with it.
My cat starting playing with it immediately haha. 5/5
It's nice and the cat plays with it on its off time when it's not lounging around.
My cats love it. The item is made well and keeps cats entertained.
They seem to like it, one of them took out one of the balls within the first minute
I’m not sure if my cats love it yet but they can be fickle. Easy to assemble but the balls are a little large and stick sometimes. Works great with their existing toys too though.
When i first opened it i said self, what did you order. After my husband put it together not upside down, and 2 of my cats won't leave it alone. Absolutely worth $4.81 You will see some of the photos of my simon having a blast with it. No communication was needed Thanks for quick shipping
My cat loves it. But not included balls!
The balls mostly stay in the long areas, because the top is pretty tight, so it sits low. Definitely not fun to put together, but my cats still like it. Its very light, so my cats throw it around in the room, and it keeps them busy.
Arrived in standard shipping packaging. Item required simple assembly. Fit together snuggly. Came with balls (i figured it would not so that was a good surprise). Good product for a curious cat.
Fast shipping. Lil smaller then expected easy to assemble was being played with right away.
My 4 cats love playing with this toy! Easy to assemble and durable material.
Item received, i'm very pleased with this purchase. My cat moshi actually played with this one. It is very easy to put together and comes with 2 little rattle balls she actually likes it. I'll give it an 5/5.
The cat toy arrived 10 days before the estimated delivery time. It was just as pictured and described. It was very easy and quick to put together. My cat seems to enjoy it. The transaction went smoothly and i am happy with the cat toy.
Great toy my cats loves it and it was easy to put together ❤️ ❤️ ❤️ ❤️ ❤️
Soft toy, our cat is playing with it from time to time
Great toy. Cat loves it. I thought it would be made of rigid plastic, but its actually made of a durable foam, so its lightweight. Cats will be able to toss it around and flip it over, which is probably better for the cat. But just be aware.