SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pawberry Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://univexhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super little buttons, arrived promptly, easy to use, pretty colours, and a really nice helpful seller who was great to communicate with. just what i wanted. thank you so much!
Worka perfectly! i used two for now, one for "play" and one for "walk". to record move the toggle at the bottom to r and do a long press on the button untill you hear a beep to record.
I bought buttons with a mat, i have it for two weeks and i love it so far! the only think i would like is the possibility to by mats separately and to by borders for them. but everything else is great, thanks!
The buttons work well! I'm satisfied so far. However, there are no instructions included. Thankfully, someone left a review telling how to record the audio. You need to set the toggle button to "r" for "record" and then push the button down until you hear a sound and continue pushing for the duration of your recording. Once you let go, you will hear another sound for confirmation. You can play the sound when you set the toggle to "p" for "play". The batteries are included and you do not need to unwrap them before putting them into the button. Also, there are stickers included. I used the chinese ones since they are made out of plastic which is easier to take off later on.
I recommend it, easy to use, press the small black button to the limit, wait for the sound signal and say the phrase you want to teach your pet (for example: I want to eat or walk or play or give me the ball), the recording is saved, turn the black button in the opposite direction and everything is ready for use with the pet.
Delivery a bit long, but very satisfied with the buttons. No instructions, I had trouble putting the batteries in the right direction. 😅 but otherwise it's fine. R = record, keep pressing until you hear a beep then speak near the microphone (small hole at the back) and release the button. P = play. Looking forward to better communication with my cats.
Love these! Soooo similar to the big famous brand name talking buttons for animals… i love these because way cheaper for the same thing… only difference is the sound still comes out from bottom, but still very loud! I can hear them over the ac & air purifier when they’re on max settings hahaha i will continue buying them as my kitty learns more words :)
Matches the description. — Comes with batteries and there are small stickers which is great. To record, set to "R", press until you hear the beep (a bit long), then speak.
Excellent, just like the photo and description. It arrived earlier than expected, even though it's in Argentina where we know it can take much longer. Very satisfied with the purchase, it's worth the investment. I will buy more soon
Great! Just like in the photo. The buttons are small so perfect for cats.
The buttons are just the right size for a cat, also quite sensitive. The volume isn't very high, but it can be heard in the same room. Now I just need to train my cat!
Excellent! Love it! The delivery was very late but i don’t mind. But mind you it’s really a hard work to put all those tiny batteries in this tiny buttons lol
The package came a bit crumpled, but all the buttons were separatedly packed and alright. 9 buttons, no pad, i've probably made a mistake while ordering. I will make my own, so no problem. Recording is esty and voice quite clean. Very satisfied.
It's impossible to know how many mats come with buttons by reading the description. There were finally 2 mats with the 9 buttons. That's perfect. You just need to record on the microphone side (under the button) for the volume to be perfect. My cat has been using them for a week and it's perfect. Very happy with this purchase.