We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Yes, it works and it works very well. The water pump is virtually silent. I have noticed that my cat has been drinking more water since I installed the fountain. It is also easy to clean.
The cat water dispenser is very convenient and easy to assemble. It is made of stainless steel, and the power is connected via a USB cable to the mains using a 1 amp charger. There is also a wall-mounted indicator that shows when the cat approaches the dispenser, and water flows out, which is very convenient.
Perfect, this is the second one I've bought.
Working great i have 2 days and dont have to refill for at least 4 days
Kitties are interested. Motion activator is very strong, works from like a meter away. Cannot hear a thing so it’s very silent.
Perfect, much better than the plastic ones.
ideal fountain for cats with LED light that shows the water level when it's on, and the motor is completely silent, highly recommended
Very good quality product, all stainless steel. Sensor is effective, water fountain activates only when cat passes by. Now my cat, got interest and loves to drink water. No more worries of dehydration. Got peace of mind with this product. Great value for money! Highly recommend!
Very good quality product, all stainless steel. Sensor is effective, water fountain activates only when cat passes by. Now my cat, got interest and loves to drink water. No more worries of dehydration. Got peace of mind with this product. Great value for money! Highly recommend!
Nice fountain. The cat appreciated it and drinks eagerly from the stream. The pump is not silent but very quiet; you need to listen closely to hear it working. The tray and the container itself are made of stainless steel, it does not accumulate foreign odors like plastic waterers. I hope the pump will last a long time, but it's not difficult to replace if it breaks down.
The pet water fountain is high-quality, activates with motion, operates quietly, and the set included additional filters. I recommend it
I'm happy because it has been a success. Before, I had another white plastic fountain, which was difficult to clean as lime and impurities stuck to the plastic. Additionally, the pump broke down, forcing me to look for this stainless steel one. It seems more hygienic and easier to clean. It's super quiet, and the motion sensor is very useful, as it only works when it detects the cat nearby and then turns off by itself.
Quite happy with the purchase. Good steel material, easy to disassemble for cleaning and doesn't make any noise. Recommended.
Everything works perfectly and is of good quality, I recommend it.
Everything works perfectly and is of good quality, I recommend it.
The product is good. It works. The motion sensor detects up to 9 meters. The cats are happy, it has been working for 4 days now, there is a backlight and the water level is clearly visible. It's quiet at night now.