We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Great mat! buying the second one to cover more space
Perfect, the rug. The advantage of double-layered litter boxes is to catch the litter that my cat accidentally kicks out.
They are a little smaller than i hoped.
Both my cat and I love it! It collects litter very well, saving me a lot of cleaning work. It's very easy to empty the litter remains from the mat, and it's holding up well after two months of my cat scratching on it. I recommend it.
As described
The package arrived without any issues. This large litter mat meets my expectations. It retains excess litter and is very easy to empty.
Exactly as described. Arrived bundled with my other orders. I love when that happens. The mat is perfect for my cats needs. I definitely recommend the aliexpress retailer. A+
It's good for the price but it comes all bent up. It's so light that you need to keep something heavy on it so it won't be sliding around the room.
Looks great.took a few days laying flat before it could be properly used but otherwise it performs as described. I even ordered a second one.
Good quality.
Works well at trapping litter
Keeps litter off the floor! Awesome to have for messy kittens. Haha 10/10
Perfect!
It works perfectly. It does come folded, so it takes a long time for it to lay flat.
The mattress is pretty big and nice! My cat runs all over the place after using the litter box but now i have less litter all over the floor 🤣
Excellent, what happens is that the cat jumps on it, but the stones stay on the mat.
Very good